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Gianni
Asteroid

Re: IMS service keeps stopping

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I had tried this suggestion several times yesterday and now once more because you suggested it. The problem persist! Also, I did a factory reset and the problem persist. The strange thing is that using my Spanish SIM solve the problem. Hope this can point us in the solution direction. 

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userQK5L0esuBm
Astronaut

Re: IMS service keeps stopping

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In the exact same situation, US unlocked Samsung S9, using in Australia (successfully for 1 year until the most recent update).  Commenting in the hopes that Samsung will see there are heaps of people with this problem and will get it together to address and fix this issue.

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userFnIAE8fId7
Asteroid

Re: IMS service keeps stopping

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Same thing happened in my Note 8.

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userB9Q1H5twwM
Constellation

Re: IMS service keeps stopping

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Yet another victim! I performed the recommended update on Sept 7 and now have the same fault. However, in addition the phone freezes/hangs for several seconds when touched and burns through the entire battery power in a few hours, as a result it runs very hot! My phone was purchased in Australia from a Samsung reseller 5 months ago and worked faultlessly until the update. I too have spent several hours researching the internet/Youtube etc. performed multiple factory resets and tried all the recommended fixes described in this thread (plus many others) without success. Even, went to the Samsung store for assistance and was told that my S9+ was an international model and as such was not supported by Samsung Australia. C'mon Samsung do the right thing by your loyal customers and please fix the problem. If not, it might be APPLE time!


 

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Samsung Moderator
Samsung Moderator

Re: IMS service keeps stopping

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Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information: 

 

Model code:
Carrier:
Software version:
Your location (Country the device is being used in currently)

 

I will be happy to forward this information up.

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Samsung Moderator
Samsung Moderator

Re: IMS service keeps stopping

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@userJGFyNgS92N Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information: 

 

Model code:
Carrier:
Software version:
Your location (Country the device is being used in currently)

 

I will be happy to forward this information u

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Samsung_9ka5MKj
Constellation

Re: IMS service keeps stopping

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Hi! I'm having the exact same problem and my phone is being really laggy and practically unusable.. please help!
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userokgMIGkQuj
Asteroid

Re: IMS service keeps stopping

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This is not a solution.  I suspect Sasmsung have done this for whatever nefarious reason, and not the OP.  As at 16th Sept, the problem remains.

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userI6ZOmVTGvo
Constellation

Re: IMS service keeps stopping

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I have seen this on every thread, surely a bot!

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user8MvIIfOa4K
Astronaut

Re: IMS service keeps stopping

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Hi Team,

You know which countries are now impacted. Why haven't you rolled back the latest patch that it causing this issue? This is killing our mobiles and making them useless. Should be a simple thing to do while you work on the solution.

 

You are going to lose a lot of customers over the delays here.

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