cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

Re: IMS service keeps stopping

JUMP TO SOLUTION

I found the carrier reset code. Try rhis from thw dialpad. ##72786# or ##SCRTN#

Reply
Loading...
Highlighted
Asteroid

Re: IMS service keeps stopping

JUMP TO SOLUTION
Did it work?
Reply
Loading...
Highlighted
Constellation

Re: IMS service keeps stopping

JUMP TO SOLUTION

The same problem here since the last update about a week ago (7 Sep. 19)

 

Samsung S9+ on Optus network

 

Tried all  the recommended solutions here with no luck.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: IMS service keeps stopping

JUMP TO SOLUTION

Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information:  
 
Model code: 
Carrier: 
Software version: 
Your location (Country the device is being used in currently) 

Broadband Number:

Reply
Loading...
Highlighted
Astronaut

Re: IMS service keeps stopping

JUMP TO SOLUTION

This is a bad headache I don't need. And the so called connection never stays on point!. NNEVER

Reply
Loading...
Highlighted
Constellation

Re: IMS service keeps stopping

JUMP TO SOLUTION

Another affected user here - in this case a Galaxy S10e purchased in California in July that was running flawlessly here on Optus until it updated on Saturday. Trying to operate the phone since the update is so slow that it is intolerable. I've had to put the SIM back in my old HTC.

 

Please fix this quickly Samsung!

Reply
Loading...
Highlighted
Asteroid

Re: IMS service keeps stopping

JUMP TO SOLUTION

here's one solution that worked for me, posted already, seemed nobody went through that, here it goes:

 

 

 

- backup messages and clear data from messages app

 

- clear data from IMS service app

 

- restart, and you're good to go

 

 

 

I thought it was a problem with ROM during update, but steps above solved my issue.

 

 

 

P.S. I only cleared cache of messages app and not data at first, so had to deal with the issue for 2 days, 13 sept to 15 sept, solved for 3 days now.

 

 

Reply
Loading...
Highlighted
Constellation

Re: IMS service keeps stopping

JUMP TO SOLUTION

I received the subsequent update this morning (although it seems as though phones receive it in batches rather than all at once) and all seems to be working fine now.

 

Model: SM-G960U1 (US unlocked)
Old Baseband version: G960U1UEU6CSH7

New Baseband version: G960U1UEU6CSI1
Country of Use: Australia
Service Provider: Optus

Reply
Loading...