Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information:
Your location (Country the device is being used in currently)
Another affected user here - in this case a Galaxy S10e purchased in California in July that was running flawlessly here on Optus until it updated on Saturday. Trying to operate the phone since the update is so slow that it is intolerable. I've had to put the SIM back in my old HTC.
Please fix this quickly Samsung!
here's one solution that worked for me, posted already, seemed nobody went through that, here it goes:
- backup messages and clear data from messages app
- clear data from IMS service app
- restart, and you're good to go
I thought it was a problem with ROM during update, but steps above solved my issue.
P.S. I only cleared cache of messages app and not data at first, so had to deal with the issue for 2 days, 13 sept to 15 sept, solved for 3 days now.
I received the subsequent update this morning (although it seems as though phones receive it in batches rather than all at once) and all seems to be working fine now.
Model: SM-G960U1 (US unlocked)
Old Baseband version: G960U1UEU6CSH7
New Baseband version: G960U1UEU6CSI1
Country of Use: Australia
Service Provider: Optus