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user2EA8GMf9wQ
Asteroid

Ims service keeps stopping

I have just updated my s9 and it keeps coming up with ims service stopping and its draining my battery quickly and making my phone unusable. What do I need to do to fix this? Please help asap

8 REPLIES 8
userTgq7VrdFl0
Astronaut

Re: Ims service keeps stopping

Yeah its rubbish, I have rolled back to previous firmware for the moment but Samsung need to jump on this or lose a heck of a lot of customers to other brands.

 

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Samsung Moderator
Samsung Moderator

Re: Ims service keeps stopping

Thank you for reaching out. I would like to escalate this concern to my product specialist team. Can you please provide me with the following information:  
 
Model code: 
Carrier: 
Software version: 
Your location (Country the device is being used in currently) 
 
I will be happy to forward this information up. 

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user2EA8GMf9wQ
Asteroid

Re: Ims service keeps stopping

Model code : SM-G96OU1

Carrier : 2degrees but I use Vodafone

Software version : one UI version 1.0 - Android version 9

Your location: New Zealand

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user2EA8GMf9wQ
Asteroid

Re: Ims service keeps stopping

The phone is from the us and is unlocked. Please help!!!!!

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Neutron Star

Re: Ims service keeps stopping


@user2EA8GMf9wQ wrote:

The phone is from the us and is unlocked. Please help!!!!!


Try another operator sim which might be a temporery solution until Samsung fixes it

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userxx3JHI5S7C
Constellation

Re: Ims service keeps stopping

Same issue guys, like hundreds if not thousands of others and SAMSUNG AU are not wanting a bit of it.....sort it out.

Model Code: sm-g96OU1

Carrier: Vodaphone

SW: 1.0 / Andriod 9 / G96OU1UEU6CSH7 / KNOX 3.2.1 API 27 TIMA 4 

 

any more?

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user2EA8GMf9wQ
Asteroid

Re: Ims service keeps stopping

Neither is samsung nz. Get in touch with the place of purchase or samsung us is what they said to me

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Samsung Moderator
Samsung Moderator

Re: Ims service keeps stopping

@userxx3JHI5S7C Thank you for providing that information. We just need the baseband number as well. 

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