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Astronaut

Incoming Call Issues

Everytime I get an incoming call it will ring a few times, Pause, and then ring again.  If I don't answer the call it will show that I have missed 2 calls when there was actually only 1 call.  What can I do to correct this issue?  It's like the call is cut off in the middle of ringing and the resumes.  It shows as two calls everytime.

TJ
2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Incoming Call Issues

Do you experience these symptoms with receiving a phone call if you test your device in safe mode? 

 

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try for testing your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Product Expert

Re: Incoming Call Issues

Have you tried your phone on Safe-mode? If the phone is on safe mode then third party apps will not run, which usually causes the problems. If you continue to have the issue with calling i would suggest to restrt your phone. If it continues you should backup your phone and do a hard reset.

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