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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

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Hey guys,
 

Give these steps a try:
 
1. Turn off the ignition. 
 
2. Exit vehicle, close all the doors, DO NOT Disturb the vehicle for at least 4 minutes. 
 
3. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone. 
 
4. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to OFF 
 
5. Enter the vehicle and turn the ignition on. 
 
6. "Forget" Android Auto capable devices from the Radio: 
     6.1 Select Home Screen 
     6.2 Select "Settings" 
     6.3 Ensure the "Systems" tab is selected in the upper left 
     6.4 Select "Phones" 
     6.5 Locate all Android Auto devices in the list 
     6.6 For each device, select Edit (Pencil symbol) on the far right of device/phone name 
     6.7 Tap "Forget Device" 
     Note: After completing step 6.7, pair the device and Bluetooth calling will be fully operational. 
 
7. Reinstall Android Auto. 
 
8. Connect phone by USB and approve Android Auto permissions.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

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My phone and car doing the same thing with note 9.

 

 

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userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

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My phone and car doing the same thing with note 9. Please help!!

 

 

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userCTAblpbzBW
Constellation

Re: Note 9 car bluetooth pairing issue

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Mine was doing the same. Go to the Bluetooth connections and turn off the message pairing. Phone will sync and operate like it should.

 

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Highlighted
userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

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Please to me where to find messaging pair on my Note 9.My bluetooth keeps disconnecting..

 

Thank you for your help!

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userb0ujVGjXai
Asteroid

Re: Note 9 car bluetooth pairing issue

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userOkBkvAdGR0
Constellation

Re: Note 9 car bluetooth pairing issue

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I'm having the same issue with my note 9 and my 2012 Rx450h. It will connect for phone calls but within seconds the media pairing goes away.

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Sean28
Constellation

Re: Note 9 car bluetooth pairing issue

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I had the same issue with the note 9 and Bluetooth in my escalade  I went ahead and cleared the storage caches as someone had indicated earlier but what really worked for me was to go into Bluetooth from the settings communications menu and then click on the three dots in the upper right corner  From there I selected advanced and then turned on the dual audio.  At that point I was prompted to disable the media volume sync which I did by selecting ok and then the Bluetooth worked fine . I still kept the contact access . 

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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

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Hey guys, can you all provide the following information:

 

Model code of Phone: (This can be found under About Device in the settings)

Baseband Version:

Carrier:

Model of Radio:

Make/Model of Car:

 

We are currently looking into this and will report back once we have more information. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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J C
Asteroid

Re: Note 9 car bluetooth pairing issue

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Note 9

2014 Chevy equinox

Baseband  N960USQS1ARH6

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