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Vic_Olvera
Astronaut

Re: Note 9 car bluetooth pairing issue

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Hey @user75kZoXEuGT, I tried the proposed solution and didn't work. Any chance you can list the steps to see if I'm missing something here? Thanks!
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98 SNAKE EATER
Constellation

Re: Note 9 car bluetooth pairing issue

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I’ve been struggling with a Bluetooth issue which only started happening in the last few days.

 

Before I had my Note 9, I also had a Note3, Note4 Edge and S7 Edge and never experienced any Bluetooth issues.

 

My head unit (Sony XAV712HD) would pair up automatically with all of my previous phones, but with my new Note 9 (512GB/T-Mobile), I had to start up Pandora on my phone first, then turn the head unit off and on again before it would connect.

 

Now, there all several ways I was able to connect in the past using this head unit.

 

1) MHL (Note3 and Note4 Edge)

2) Bluetooth using BT Audio setting on head unit 

3) Bluetooth using Pandora setting on head unit

 

I’ve  always used the option for Bluetooth using the Pandora setting.

 

Unlike the BT Audio setting, the Pandora setting would allow me to scroll through my artist list on the head unit, while the phone would go to a default/black Pandora screen.

 

I would then be able to listen to Pandora through the head unit and have Waze alerts automatically lower the Pandora volume while giving me traffic updates.

 

Apart from having to turn my head unit off and on again to reconnect, the Note 9 also worked fine in this manner up until a few days ago.

 

For some strange reason, it would connect, but the phone would remain on the Pandora main screen and the audio on the head unit (under the Pandora setting) would play extremely low and would play at a whisper even at max volume.

 

On the other hand, under the BT Audio setting on the head unit, it would play the audio just fine.

 

However, when using this setting, I don’t have any Pandora control features on the head unit and would have to resort to using the phone to scroll through artists and channels.

 

I racked my brain over this and finally figured it out about 10 minutes ago....

 

This only started happening after Pandora did an auto update the other night, so I did the following:

 

Pandora>Settings>Advanced>Bluetooth>Launch from Car

 

Now everything seems to work as it should.

 

Phone connects immediately and plays through the Pandora setting on the head unit

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userNJ7HXpGaTO
Constellation

Re: Note 9 car bluetooth pairing issue

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Note 9 Baseband Version N960USQS1ARJ9

2014 Volkswagen Jetta TDI Sportwagen w/Nav

 

Same as everyone else, phone will connect but media audio will not.  Sometimes if I go to the advanced settings for my VW Phone entry Media Audio will appear as a grayed out option that is switched off.  It will allow me to tap it on but it immediately turns back off on its own.  Other times it does not appear as an option at all. 

I can clear my cahe particition and re-pair it and media audio will work again until the first time the phone is disconnected, at which point only phone audio works until I clear my cache again.  The odd part about this is that, when media audio does work this way, under the settings for my VW Phone, media Audio does not appear as an option at all.  Yet is is working. 

I also have a 2016 Ram 3500 Mega Cab Cummins Diesel Laramie dual rear wheels w/8.5" touchscreen.  These same probelms happen with it, but very rarely.  I always just live without media audio for that trip and by the next time I shut the truck down and get back in everything fixes itself. 

The issues with the VW are consistent, happen 100% of the time.

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user75kZoXEuGT
Constellation

Re: Note 9 car bluetooth pairing issue

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I found a fix for my car's bluetooth connection problem with my note 9. The problem was  caused by Secure Folder contacts. There's a setting to show Secure Folder contacts and calendar outside Secure Folder and vice versa. If this is turned on for contacts, the car's bluetooth connection will always hang and disconnect every 30 seconds or so while trying to download the contact from the phone to the car

 

To fix the issue, enter Secure Folder and open the settings (from inside Secure Folder) . 

Go to "notifications and data >> contacts and calendar" turn off both of the "contacts" options 

 

This will prevent the car from trying to download the Secure Folder contacts. Hope this helps someone

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userNJ7HXpGaTO
Constellation

Re: Note 9 car bluetooth pairing issue

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I replied ot this thread but it stated that my post had to be approved my admin.  There were no profanities or anything.  What is going on?

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Samsung Moderator
Samsung Moderator

Re: Note 9 car bluetooth pairing issue

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Hey looks like our spam folder picked up your post, we put it back where it belongs. Sorry about that. 

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user3Y8C4OnftB
Constellation

Re: Note 9 car bluetooth pairing issue

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Baseband version : N960USQU1ARL1

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userLNYno3TuyW
Astronaut

Re: Note 9 car bluetooth pairing issue

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This is over 3 months now...

 

Seriously? I just purchased my phone on Friday, so it will be returned very quickly. It was a tough decision between the Note 9, and the Pixel 3 XL. I went with the Note 9 512GB model, because of the storage, and the battery life.

 

Seems I have made a grave mistake though. I didn't fully think through that Samsung hadn't figured out how to just make the Bluetooth work. I honestly didn't think I would have had to even imagine that would have been a problem, let alone that it would be a problem for over 3+ months.

 

I will be complaining to Verizon, till they give me the Friday pricing on the Pixel 3 XL. This is unacceptible.

 

I won't leave my phone info, because I won't have this phone after this afternoon.

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userKF2ci40gsc
Constellation

Re: Note 9 car bluetooth pairing issue

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When I updated my Note 9 today it would not connect to the vehicles Bluetooth. This has something today with the new update. 

 

I have tried all of the clear cache tips and still the vehicle cannot find the Note 9.

When I connect with the USB I can use Andriod Auto but cannot use the phone via Bluetooth nor USB.

 

So much for hands free.

 

Is there a fix to this bug?

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userCTAblpbzBW
Constellation

Re: Note 9 car bluetooth pairing issue

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I've had te same problem with my 2012 grand cherokee. I've found that if you switch off the contact and message access that it stops the constant switching off of Bluetooth every 35 seconds for 10 seconds at as time.

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