Baseband N960USQU1ARJ8 Galaxy Note 9 was pairing fine with my 2013 Ford Fusion Energi just fine for the first couple of months I've had the phone. In the last two days it will only connect with SYNC for calls and will not connect to my phone for music. And then it only stays connected for a few minutes for the calls before it disconnects itself. Why is this just now happening? I updated all software on phone from T-Mobile last night so that isn't the problem. I use my Bluetooth to play all my music and use my bluetooth for hands free calls.
Phone automatically syncs with blue tooth speaker in the house and to my wireless headphones without a problem.
When connected to your car on bluetooth, on your phone click on your car name to go into settings for that connection and there should be a choice that says " use for call and media". Click it and switch it to on. Sometimes my phone does this, and it doesn't connect for calls, and I usuall turn my bluetooth off and back on, and if it still doesn't connect for media, I do want I mentioned above.
I went to T-Mobile twice. They sat in my car and tried to fix this. No luck.
Finally, after three months of waiting for Samsung to do something, I began to tweet. When Samsung tweeted an ad for the Note 9, I wrote the first reply to say that Bluetooth was broken. That worked: @SamsungSupport immediately contacted me via private Twitter message.
They sent me instructions:
0. The following will not delete any data, app installations, or configurations.
1. Turn off the phone
2. Press Volume Up, Bixby, and Power together
3. When Galaxy logo appears, release the Power key
4. When Android logo appears, release Volume and Bixby
5. An "Installing System Update" message will appear for 30-60 seconds
6. The Android System Recovery menu appears
7. Scroll down (with Volume down key) to "Wipe Cache Partition"
8. Press Power to select
9. Press Vol down to select Yes
10. Press Power to select
11. When cache wipe is done, "Reboot System" will appear.
12. Press Power key to select
13. Phone will restart
14. Go to your car.
15. Open the audio Bluetooth menu and unpair the Samsung phone (delete Samsung phone from system)
16. Pair the phone to your car
Now, I turn on Pandora music, go to my car, get in, and Pandora immediately starts playing on the car audio.
I thanked @SamsungSupport and deleted my complaint tweets.
Next bug: how to get the Note 9 to write NFC tags.
Thank you for the effort, but this does not fix the issue. It is similar to clearing the cache, which does not affect the original issue - bluetooth media connection not working with all devices.
None of the presented tricks (clearing the data & cache of bluetooth & phone x 3 & device maintenance, selecting dual audio, turning off nearby scanning, forgetting devices from both systems, restarting, ) does the job.
When we have a brand new device that is not working correctly from the very beginning, it is a slim chance that restoring settings would do anything.
Is there any good news? Is the engineer still hard at work fixing this? Thanks in advance.
Well, I guess I can join the group with my Note 9. I have a 2014 Subaru and never had a problem with my Note 8 linking to the car_media. I added a Galaxy S3 Frontier watch last week and thought that might be the problem. But, again, even with the S3 I had no problem linking the Note 8. I can link the phone but it won't reconnect after the car is turned off and back on. I can get it to link if I select the car_media connection on the phone, or select the phone from the radio menu. Hopefully this will get fixed soon.
I found my problem with the Note 9 not reconnecting to my audio system when I restart the car. The problem was I was pairing through the radio as an audio device. I needed to delete that pairing and then use the buttons on the steering wheel to connect and pair as a phone device. When I selected the off hook button and then used the steering wheel controls to piar the phone it worked. Now the phone reconnects when I start the car.
So, not a Note 9 problem but a user error. I would suggest that if you are having the same problem with the phone not reconnecting after a car restart try pairing via the steering wheel controls. In that way you pair the radio as a phone not a media device.
I just got my Note 9 on 12/24 and having the same issue. Phone will connect for call audio but not media. I upgraded from the s8 because of this issue and I'm about ready to go iPhone. This is a basic function nowadays. I'm not paying $1,000.00 for a phone that doesn't give me all of the features I want. I've done all the troubleshooting tips mentioned on these pages and still nothing. I am highly disappointed.