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usernnPTuHl9UW
Constellation

Lockscreen has advertisements

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My wife's lockscreen all of a sudden has advertisements, apps, weather, etc. We have Tmobile and this has never happened. How does she go back to a regular lock screen without all this mess?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Lockscreen has advertisements

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Hello @usernnPTuHl9UW
 

Thanks for reaching out for asssitance with the ads appearing on your Lock Screen.
 

My recommendation would be to re-evaluate the installed third party applications downloaded from the play store.

Place your device into safe mode using the Troubleshooting article below and if the ad's do not appear. The issue is being caused by third party application.

Troubleshooting article for placing the device into safe mode: http://www.samsung.com/us/support/answer/ANS00062983/

Fond Regards,

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Lockscreen has advertisements

JUMP TO SOLUTION

Hello @usernnPTuHl9UW
 

Thanks for reaching out for asssitance with the ads appearing on your Lock Screen.
 

My recommendation would be to re-evaluate the installed third party applications downloaded from the play store.

Place your device into safe mode using the Troubleshooting article below and if the ad's do not appear. The issue is being caused by third party application.

Troubleshooting article for placing the device into safe mode: http://www.samsung.com/us/support/answer/ANS00062983/

Fond Regards,

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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JaMo1982
Constellation

Re: Lockscreen has advertisements

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Yes! Mine started doing that all of a sudden! I got a feeling Samsung is allowing this, not a third party. All issues online point to third party, but I think that's just a front.

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Samsung Care Ambassador

Re: Lockscreen has advertisements

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@JaMo1982 wrote:

Yes! Mine started doing that all of a sudden! I got a feeling Samsung is allowing this, not a third party. All issues online point to third party, but I think that's just a front.


It's a 3rd party app 🙄😑


Please follow all community guidelines and Samsung TOS

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Samsung Moderator
Samsung Moderator

Re: Lockscreen has advertisements

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Were you able to test the above troubleshooting steps?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Starchaser
Cosmic Ray

Re: Lockscreen has advertisements

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Try doing a search on Google for hot apps. It should tell you what apps are causing this.

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gabe80million
Asteroid

Re: Lockscreen has advertisements

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Looks like an app my mom got. Typical downloading a game or something

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Michael_C
Cosmic Ray

Re: Lockscreen has advertisements

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That's definitely a third party app

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