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userzRIYGgqLmg
Asteroid

Message notification number on icon doesn't work

When receiving texts, the number of new texts should appear on the messages icon. Mine does not. After rebooting, a spurious number appears on the icon (usually 11 or 13). Settings are on for allowing the icon numbers...

Does anyone have an idea about how to fix this? (Galaxy S9+)

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Message notification number on icon doesn't work

Have you tried clearing the cache of the messages app? https://www.samsung.com/us/support/answer/ANS00077611/

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userzRIYGgqLmg
Asteroid

Re: Message notification number on icon doesn't work

Yes, I tried that, but it had no effect...

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DhiCan1
Cosmic Ray

Then (3 dots upper right)--->Settings--->turn "Notificati...

Then (3 dots upper right)--->Settings--->turn "Notification" on

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userzRIYGgqLmg
Asteroid

Re: Then (3 dots upper right)--->Settings--->turn "Notificati...

It's already on...  I'm in the process of doing a complete factory reset, to see if that will fix the problem...  But thanks for trying!

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userzRIYGgqLmg
Asteroid

Re: Message notification number on icon doesn't work

As much as I hated to do it, I did a factory reset on the phone...  The problem seems to be fixed (at least for now).  It was a drastic way to solve the problem, but at least it seems to have fixed it!

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