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EbraSmart
Astronaut

Monthly security update

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I don't receive monthly security update anymore, the last update was March, 2019. My phone model number: SM-G965U, Any help.

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DJSTORMX
Halo

Re: Monthly security update

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It's your phone factory unlocked or unlocked from a carrier?

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7 REPLIES 7
DakAcula
Asteroid

Re: Monthly security update

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Check for the update manually and make sure you have automatic check and download, on.

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DakAcula
Asteroid

Re: Monthly security update

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Go to settings, biometrics and security, and look for security updates and tap on it.

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Highlighted
DakAcula
Asteroid

Re: Monthly security update

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And to make sure you have auto update on. In the same page, click other security settings, then security policy updates and auto update toggle will be there.

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DJSTORMX
Halo

Re: Monthly security update

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It's your phone factory unlocked or unlocked from a carrier?

View solution in original post

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EbraSmart
Astronaut

Re: Monthly security update

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It's a carrier unlocked

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userqDvpoQJvx4
Asteroid

Re: Monthly security update

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Search for the update manually, it doesn't pop up at times until you search for it

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Samsung Moderator
Samsung Moderator

Re: Monthly security update

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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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