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Constellation

Multi window S9

The multi windom and pop up feather stops working. Only after restarting my phone does it come back. It seems to do it mainly when I'm moving in a vehicle. Screenshot_20200602-155252_One UI Home.jpg

 

Screenshot_20200602-155559_One UI Home.jpg

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Multi window S9

Hello,

 

Let's try wiping the cache partition on your device to see if that helps any.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

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Constellation

Re: Multi window S9

Hello I tried this solution but it did not work I cleared the cache twice just to make sure

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Multi window S9

Thank you for confirming this.

 

Next, let's try testing your device in safe mode.

 

Thank you for confirming this.

 

Next, let's try testing your device in safe mode.

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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