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Original topic:

Music shortcut disappears from lockscreen

(Topic created on: 2/26/19 9:52 PM)
userqaHzOJARqn
Constellation
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Galaxy S9

When I listen to music on my phone I'm usually multitasking on the phone so I've never noticed until recently. When I listen to my music from Google Play then pause it on my lockscreen it disappears from my lockscreen when I want to play it again. Is this supposed to happen or should it stay on my lockscreen?

Screenshot_20190227-000140_Samsung Experience Home.jpgScreenshot_20190227-000126_Samsung Experience Home.jpg

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4 Replies
SJohnson
Samsung Care Ambassador
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Galaxy S9

I couldn't recreate the problem on my end. It's suppose to stay on your lockscreen. Have you tried clearing the Google play cache



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Rydah
Samsung Care Ambassador
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Galaxy S9

@userqaHzOJARqn wrote:

When I listen to music on my phone I'm usually multitasking on the phone so I've never noticed until recently. When I listen to my music from Google Play then pause it on my lockscreen it disappears from my lockscreen when I want to play it again. Is this supposed to happen or should it stay on my lockscreen?

Screenshot_20190227-000140_Samsung Experience Home.jpgScreenshot_20190227-000126_Samsung Experience Home.jpg


Hey @userqaHzOJARqn, I think I have the solution for you. When on playing music from Google Play music, when I go to the lockscreen, it shows me the title of the current song along with controls. This can be hidden by swiping left or right on the face widget. I'm thinking that you're accidentally swiping in this area which would result in the music face widget being hidden. I hope this helps!

 I've attached 2 screenshots to show my lockscreen with music playing in both. One with the music controls visible and one with them hidden (and music still playing.)

Screenshot_20190226-215706_Google Play Music.jpgScreenshot_20190226-215719_Google Play Music.jpg


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
userqaHzOJARqn
Constellation
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Galaxy S9

Tanks for the response but unfortunately it doesn't help. Maybe if I describe my steps better it will help find a solution or provide the necessary information to know if the phone is behaving correctly. 

1. I play my music from Google Play

2. I lock my phone which puts it to 'sleep' (music still plays fine)

3. I 'wake up' my phone (not unlock) and pause the music from the widget shortcut on my lock screen

4. I either put the phone back to 'sleep' or I get busy and it goes to 'sleep' on it's own

5. I 'wake' the phone back up and the widget is gone to start the music again

It doesn't matter the timeframes on how long between step 4 and 5. I've tested it from immediately to an hour but the widget stays gone. I've also moved the midget on my home screen, cleared cache, force stopped the app, toggled the always on feature and toggled the display on lockscreen.

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Solution
Rydah
Samsung Care Ambassador
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Galaxy S9

Hey @userqaHzOJARqn, I followed your steps and do see how the music controls disappear but if you swipe left or right on the clock widget you'll see the music widget.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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