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xshimonzu
Constellation

Music stops randomly

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When im streaming music from pandora, spotify, tidal, etc. It always pauses or stops playing music about 6 times a day. Anyone else having this issue? Its becoming really annoying.🧐🤨

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Music stops randomly

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Hey there @xshimonzu,

Give these steps a try:

 

1. Open Settings on your mobile device, and then touch Apps.

2. Find and touch the app you want to prevent from sleeping, and then touch Battery.

3. Touch the switch next to Allow background activity.
You can also go through Device care, which may be faster if you are removing multiple apps from the sleeping apps list. 

1. Open Settings on your mobile device, and then touch Device care.

2. Touch Battery, and then More Options > Settings in the upper right corner.

3. Touch Sleeping apps.

4. Long-press an app to bring up the remove option.

5. Touch each app you want to remove from the list of sleeping apps, and then touch Remove. 

Fond Regards,

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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11 REPLIES 11
Surv5
Asteroid

Re: Music stops randomly

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Same thing happens to the Note 9 since the one ui update when connected to bluetooth devices and car radio. Still no fix. In my car I had to switch to using aux or USB, hopefully there's a fix soon.

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userdxSyW00L89
Asteroid

Re: Music stops randomly

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I've been having this issue for over a month now, and it is getting ridiculous.

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xshimonzu
Constellation

Re: Music stops randomly

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Man i thought my brother and I were the only ones experiencing this thanks for your feedback.

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Samsung_7Gv2jTO
Astronaut

Re: Music stops randomly

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I thought this was just me! Hope there is a fix soon.

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userK1TB4Z3UNj
Constellation

Re: Music stops randomly

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Yeah. I thought I was the only one. Hopefully they fix it soon. It's really annoying. 😑🤨

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userK1TB4Z3UNj
Constellation

Re: Music stops randomly

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Never mind. I found the solution.

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Samsung Moderator
Samsung Moderator

Re: Music stops randomly

JUMP TO SOLUTION

Hey there @xshimonzu,

Give these steps a try:

 

1. Open Settings on your mobile device, and then touch Apps.

2. Find and touch the app you want to prevent from sleeping, and then touch Battery.

3. Touch the switch next to Allow background activity.
You can also go through Device care, which may be faster if you are removing multiple apps from the sleeping apps list. 

1. Open Settings on your mobile device, and then touch Device care.

2. Touch Battery, and then More Options > Settings in the upper right corner.

3. Touch Sleeping apps.

4. Long-press an app to bring up the remove option.

5. Touch each app you want to remove from the list of sleeping apps, and then touch Remove. 

Fond Regards,

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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Highlighted
rspiet
Asteroid

Re: Music stops randomly

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That did not work. This is definitely a bug. I have the same phone, Galaxy S8+, the same provider, Verizon, and am using the phone in the same area. It is not a mobile data or wi-fi issue. It is a Samsung issue.

 

Amazon Music, IHear radio and others all stop playing randomly. I allowed background activity and not put to sleep.

 

Why does a new software update have to break things that were working fine. You guys needs to test your software changes.

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uservNDlel1mMq
Constellation

It works perfectly fine in my truck (2015 Rav4) but once...

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It works perfectly fine in my truck (2015 Rav4) but once i get home....STOPS EVERY 5 SECONDS

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