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Constellation

My AKG headphones that came with my s9+ are not working on one side (Right)

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My AKG headphones refuse to work on the right side. It was fine around the time I bought my phone and eventually it just died. Now the left side is really loud and the right side doesn't cancel that out. Please help! 

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Supernova

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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@TheSamWiz wrote:

I tried the headphones on another device and the same problem. I think I need a replacement. Can Samsung provide me with one?


Contact Samsung Tech support and if you still have a warranty, then it may happen:

https://www.samsung.com/us/support/mobile/phones/galaxy-s


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Samsung Moderator
Samsung Moderator

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001072/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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I tried the headphones on another device and the same problem. I think I need a replacement. Can Samsung provide me with one?

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Supernova

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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@TheSamWiz wrote:

I tried the headphones on another device and the same problem. I think I need a replacement. Can Samsung provide me with one?


Contact Samsung Tech support and if you still have a warranty, then it may happen:

https://www.samsung.com/us/support/mobile/phones/galaxy-s


View solution in original post

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Constellation

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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Thank you!

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Constellation

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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I accidentally washed mine and the mic stopped working right.. i just got a new pair for 15$ on offer up.

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Constellation

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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I just live chatted with customer care. The care pro solved my problem. It only took a solid hour but it happened

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Constellation

Re: My AKG headphones that came with my s9+ are not working on one side (Right)

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Actually a solid 2 hours

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