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Astronaut

My charger is burning and sparking!!! What should I do?

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Samsung Moderator
Samsung Moderator

Re: My charger is burning and sparking!!! What should I do?

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@usersYrus3RriO  Please send a private message with the model code and IMEI number of the phone and any pictures of the charger you can provide. http://bit.ly/2XERsky



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Constellation

Re: My charger is burning and sparking!!! What should I do?

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Throw it away, after it cools off.

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Asteroid

Re: My charger is burning and sparking!!! What should I do?

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First step DO NOT USE.

Send it to Samsung to have it looked at. Explain as much as you can when you submit a ticket. More than likely it's just going to be you purchasing a new one. For your safety please do that.

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Supernova

Re: My charger is burning and sparking!!! What should I do?

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@usersYrus3RriO 

 

Contact Samsung tech support and see what they can do for you:

https://www.samsung.com/us/support/contact/

 


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Astronaut

Re: My charger is burning and sparking!!! What should I do?

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Recycling the sparkling device is the only thing I can recommend. Get a new one. Your welcome.

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Comet

Re: My charger is burning and sparking!!! What should I do?

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I would either call Samsung or go to the help section on the Samsung members app.  They can help you further. .

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Samsung Moderator
Samsung Moderator

Re: My charger is burning and sparking!!! What should I do?

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@usersYrus3RriO  Please send a private message with the model code and IMEI number of the phone and any pictures of the charger you can provide. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: My charger is burning and sparking!!! What should I do?

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I just woke up and had my phone on my bed next to me charging and mine started to spark and flame so I pulled it out of my phone and wall.. I am just happy this didn't happen while I was sleeping. This can start fires and be very dangerous. ..  what causes these chargers to spark?? 

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Asteroid

Re: My charger is burning and sparking!!! What should I do?

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Stop using it. Buy another Samsung charger.

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Nebula

Re: My charger is burning and sparking!!! What should I do?

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First, you'll need to get graham crackers, chocolate bars, marshmallows, and some long, sharp sticks . . .

Dan
Galaxy S9 SM-G960U on Xfinity Mobile + Gear S2 Classic
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