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Constellation

My phone won't answer when I push the green answer icon

Can anyone help me with this issue. It started after the latest download from samsung. I have gone through the screen setting because It is just not picking up that i am pushing the screen. Only on the phone icon, the othet apps are fine.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: My phone won't answer when I push the green answer icon

Have you tried clearing the cache of the app? http://www.samsung.com/us/support/troubleshooting/TSG01001151/

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Re: My phone won't answer when I push the green answer icon

Does the reject button work?

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Sun

Re: My phone won't answer when I push the green answer icon

Hey, 

If we are talking about tap the phone Icon to answer a call you might have a look in settings /accessibility / interaction and dexterity / and turn on single tap to swipe. The item above that answering and ending calls has setting that let's us set the volume up key to answer calls. I've tried both they work pretty good.

CLF 

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