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Asteroid

My s9 plus got Gray line across. It appears rapidly

Help me. My phone got a gray line across Between 4 n 5 gray line . It shows rapidly  . I been doing reboot nothing happenIMG-20200625-WA0036.jpg

 

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: My s9 plus got Gray line across. It appears rapidly

Thank you for reaching out. Can you please elaborate on when you are experiencing these symptoms?

 

I would recommend testing your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/

 

Next step would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try:

  1. •    Turn off the device.
  2. •    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. •    When the Android logo displays, release all three keys.
  4. •    An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. •    Press the Volume down key several times to highlight wipe cache partition.
  6. •    Press Power key to select.
  7. •    Press the Volume down key to highlight yes, them and press the Power key to select.
  8. •    When the wipe cache partition is complete, Reboot system now is highlighted.
  9. •    Press the Power key to restart the device.

Please keep me posted if you continue to experience these symptoms.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: My s9 plus got Gray line across. It appears rapidly

Tq for reaching out. As you a saying. I already do 2 thing that you asking me to.  Safe mode and system cache partition. Unfortunely, in remains the same. Btw, the sympstoms happen about 2day after i watch some netflix movie. So about 3day the phone acting this way. Tq in advance

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Samsung Moderator
Samsung Moderator

Re: My s9 plus got Gray line across. It appears rapidly

Thank you for that information. I would recommend a service repair. Can you please provide me with the following information in a private message; http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: My s9 plus got Gray line across. It appears rapidly

As you mention. Do this srvice repair take 1 or 2week? And how much will it cost?


@SamsungAdam wrote:

Thank you for that information. I would recommend a service repair. Can you please provide me with the following information in a private message; http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


 

Reply
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