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userNlazIPFhxj
Asteroid

Network Issues?

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Got the latest update on Galaxy S9 today and now the phone is constantly switching between "emergency service only" to full network connectivity. I already went through everything with tmobile (& everything is working correctly there) & they say I need to follow up with Samsung. 

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userNlazIPFhxj
Asteroid

Re: Network Issues?

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Now that we switched the sims back the phone says it was updating data and is now working.  Crossing my fingers..

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Network Issues?

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Does this occur with the device in safe mode?

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userNlazIPFhxj
Asteroid

Re: Network Issues?

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I didn't know the phone had a safe mode so I'm not sure. The phone shows no network and when we try to call someone. It takes a while but it sometimes will go through, but it will then or goes back out and will not allow texts.
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Samsung Moderator
Samsung Moderator

Re: Network Issues?

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This link should help with placing your phone in safe mode.

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userNlazIPFhxj
Asteroid

Re: Network Issues?

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Same problem in safe mode.  We can call out (it takes a minute) but can't receive calls or text.  This all occurred right after the most recent software update. 

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Samsung Moderator
Samsung Moderator

Re: Network Issues?

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Have you tried another SIM card in your device?


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userNlazIPFhxj
Asteroid

Re: Network Issues?

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Just tried it. Another one of our sim cards works fine in it so I assume we need a new sim card?

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userNlazIPFhxj
Asteroid

Re: Network Issues?

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Now that we switched the sims back the phone says it was updating data and is now working.  Crossing my fingers..

View solution in original post

Reply
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