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userBuZiKFKSjF
Constellation

No data, no texts, no calling after update, "no SIM card"

After the latest update, my phone has become useless, I cannot text, call or use data.

 

Help me fix or revert back to the old software.

4 REPLIES 4
Samsung Care Ambassador

Re: No data, no texts, no calling after update, "no SIM card"

You have a few options, but one end result... first: go to a Samsung experience store and have the firmware reflashed.

Two: go to your carrier, and they might be able to reflash it.. and if not, they might send it out to Samsung to get it reflashed

Three: fill out a claim on the Samsung website http:\\Samsung.com and get it sent out for reflashing.

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Samsung_UVTwf8q
Astronaut

Re: No data, no texts, no calling after update, "no SIM card"

I'm having the same issue and I do have a SIM card. I can only use messenger for calls and texts

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SPECTACULARfone
Cosmic Ray

Re: No data, no texts, no calling after update, "no SIM card"

Same here I had service on a brand new GalaxyNotes10+ 5G edition. All of a sudden no service. Luckily I had a smart watch still in service to make calls ect.

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SPECTACULARfone
Cosmic Ray

Re: No data, no texts, no calling after update, "no SIM card"

I took my device back to my service and they claimed a "DOA" (dead on arrival) and gave me a new device

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