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Martok
Asteroid

No text message sound when Bluetooth headset is connected

After the last update, I no longer have text message sounds from my phone if Bluetooth headset is connected. Most of the time, I have my Bluetooth connected and not in my ear. If someone calls, I can quickly answer the phone using the headset. I've been missing important text messages after the latest update. I took the phone to Sprint, and they had me do a factory reset. That did not fix the issue. They advised me to contact Samsung. PLEASE PUT OUT A PATCH TO FIX THIS ISSUE!

127 REPLIES 127
Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

Can I please get your full model number and baseband version?

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user5ym12JisCi
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

Having the exact same problem after yesterday's update.   SO ANNOYING!!

 

Verizon, Galaxy S9, Model SM-G960U.

 

HELP!

 

PS- the same thing actually happens when regular headphones are plugged in too. Not just bluetooth.

 

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Martok
Asteroid

Re: No text message sound when Bluetooth headset is connected

Model number is SM-G960U

Baseband version: G960USQU3CSAB

Safe mode made no difference. Still does the same thing. 

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Martok
Asteroid

Re: No text message sound when Bluetooth headset is connected


@SamsungAdam wrote:

Can I please get your full model number and baseband version?


Samsung Adam,

Are you passing this on to the appropriate department????? If so, do they even care???

I received another upgrade 2 days ago hoping it would fix the problem. Low and behold IT DIDN'T! This is getting so frustrating, as I am missing so many important texts. 

Once again here is my info after the latest upgrade:

Sprint Galaxy S9

SM-G960U

Baseband: G960USQS3CSAG

PLEASE have them fix this, or let me know if they can't so I can get another phone other than Samsung!



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Highlighted
Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

If you have tested with a second Bluetooth connect headset or device and the only issues are with the Plantronics headsets, then we can escalate for a feature request. We cannot guarantee that Feature Requests will become a part of the software. Based on the thread though it just looks like Plantronics headsets are not compatible

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Martok
Asteroid

Re: No text message sound when Bluetooth headset is connected

SamsungAdam, That is not true. It is not just Plantronics Bluetooth. If I plug the auxiliary jack into my radio I DO NOT get any message sounds. So it IS NOT just a Bluetooth issue. PLEASE HAVE THEM FIX THIS!
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userUOsnOiqQIF
Constellation

Re: No text message sound when Bluetooth headset is connected

Hi Samsung Adam.

I have the Samsung u-flex 1A01 bluetooth headphones and I am having the same problem on my S10 plus.

It is incredibly annoying as like the other user stated I am missing text messages and emails all the time.

Regards 

Dave

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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

@userUOsnOiqQIF

Have you tried the solutions provided by @SamsungRei in this thread?

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userUOsnOiqQIF
Constellation

Re: No text message sound when Bluetooth headset is connected

Yes I have tried everything suggested and nothing is working.

Surely if it was a software update that caused the problem then a new software update to fix the problem should be simple.

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