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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

Can I please have your baseband version? Does this happen if your device is in safe mode?

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user5ym12JisCi
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

Baseband version: G960USQU3CSAB

 

Have not tried it in safe mode.

 

UPDATE: just tried in safe mode, does the same thing.

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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

@user5ym12JisCi give safe mode a try and please keep us posted on if the symptoms still occur.

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user5ym12JisCi
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

@SamsungAdam I had edited response to state I tried in safe mode and same thing occurs...

 

OH, and FYI, my wife has the same phone and hers is doing the exact same thing after the update yesterday.

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userdAVMc0LE8l
Constellation

Re: No text message sound when Bluetooth headset is connected

I would like to add this issue is also a problem with Note9 also. It is not limited to just text notifications. When using a bluetooth headset(Mono earpiece) I lose all notification sounds from my note. I also used to hear the ringtone in my ear piece and from the note simultaneously.  Since the security update on Fri evening,only the phone eliminates the ringtone. Like previous users I am missing important alerts when ever a bluetooth device(headset or speaker is in use) Also happens with wired earbuds. Samsung needs to own up to the screw up and stop blaming outside devices. I would list modle,serial number and such,but I don't feel like ruining my Otterbox phone case,especially since this is not my mistake.

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userdAVMc0LE8l
Constellation

Re: No text message sound when Bluetooth headset is connected

Please excuse my spelling.The note dosent eliminate the sound. I meant imminate.

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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

Have you tried going to Settings> Sound & Vibration > Advanced Sound Settings? Look for an option to hear audio on a seperate device.

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Martok
Asteroid

Re: No text message sound when Bluetooth headset is connected

Yes, that did not help 

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userWFEe9CoTzL
Astronaut

Re: No text message sound when Bluetooth headset is connected

I just tried this solution and it doesn't work  I have the Note 9

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userWFEe9CoTzL
Astronaut

Re: No text message sound when Bluetooth headset is connected

I just tried this solution and it didn't work.  I only hear my notifications if I'm wearing the bluetooth.   Any other suggestions?

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