I assume you two are on the latest build (CSAB)? More details would help as @SamsungAdam has said, we need to know what your baseband version is.
I know this is simple and you probably both tried it but have you tried turning all volume levels up with headphones connected? I am a bit stumped that you guys are having this issue as I have not had this happen at all and I've been using One UI for about 3 months now, even before it was announced.
Hope to hear back from you two soon.
I have tried EVERYTHING. I spent 30 minutes or more with Verizon yesterday. They couldn't figure it out and told me to contact Samsung.
Searching the internet, this seems to be a very common problem/complaint that nobody has an answer to. Hoping @SamsungAdam can be the hero!
Wow, sorry to hear that. You use the stock Samsung Messages app, right?
look Rydah you can sugar coat this and jump all around the issue if you want to. You can put lipstick on a pig and its still a pig. Quit dodging the issue by saying its this setting and that setting when all of you know full well that the programmers up and made a mistake in the update. It would take all of 5 minutes to fix but guess what....NO BODY THERE CARES!!!
It would be helpful to know when Samsung will have a fix to this issue. I keep my blutooth headset off so I can hear my notifications and when a call comes in I turn on the bluetooth wait for it to connect then answer the call. This is very frustrating
Baseband version of my phone is N960USQU1CSC1
On April 4, 2019 my s8 updated to OS9.
After the os update when my hearing aid controller connected for phone and audio , the alerts (text, msg, email, etc) only vibrate no audio sound when on audio/sound profile like it used to.
When I change the controller to phone only (not connected for audio) the alerts now chime like they used to, but of course I can't stream audio , until I go back in and connect audio, which looses my audio alerts.
This is wrong, that's why we have a sound, vibrate , off , sound profiles
Help get back to the way it was
They aren't the only ones having the problem. I have all the sounds turned up and I still can't hear any text notifications while the bluetooth is connected.
I also tried a solution from SamsungRei and it didn't fix the problem.