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Martok
Cosmic Ray

No text message sound when Bluetooth headset is connected

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After the last update, I no longer have text message sounds from my phone if Bluetooth headset is connected. Most of the time, I have my Bluetooth connected and not in my ear. If someone calls, I can quickly answer the phone using the headset. I've been missing important text messages after the latest update. I took the phone to Sprint, and they had me do a factory reset. That did not fix the issue. They advised me to contact Samsung. PLEASE PUT OUT A PATCH TO FIX THIS ISSUE!

1 SOLUTION

Accepted Solutions
Martok
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

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I figured out a fix!!!

Go to Settings>Sounds and Vibrations>Advanced Sound Settings>Seperate App Sound

Turn the switch to the "On" position

Click on "App" and choose your messenger app and any other app you want to be heard through the phone.

Backup to the previous screen and press "Audio Device"

Choose "Phone"

You should be all set. You will now play your message/ phone sounds through your phone without losing audio through your Bluetooth device!

For some reason, it stopped working. Back to square one. I'm sorry that I posted this as a solution!

View solution in original post

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134 REPLIES 134
Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

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Can I please get your full model number and baseband version?

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user5ym12JisCi
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

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Having the exact same problem after yesterday's update.   SO ANNOYING!!

 

Verizon, Galaxy S9, Model SM-G960U.

 

HELP!

 

PS- the same thing actually happens when regular headphones are plugged in too. Not just bluetooth.

 

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Martok
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

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Model number is SM-G960U

Baseband version: G960USQU3CSAB

Safe mode made no difference. Still does the same thing. 

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Martok
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

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@SamsungAdam wrote:

Can I please get your full model number and baseband version?


Samsung Adam,

Are you passing this on to the appropriate department????? If so, do they even care???

I received another upgrade 2 days ago hoping it would fix the problem. Low and behold IT DIDN'T! This is getting so frustrating, as I am missing so many important texts. 

Once again here is my info after the latest upgrade:

Sprint Galaxy S9

SM-G960U

Baseband: G960USQS3CSAG

PLEASE have them fix this, or let me know if they can't so I can get another phone other than Samsung!



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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

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If you have tested with a second Bluetooth connect headset or device and the only issues are with the Plantronics headsets, then we can escalate for a feature request. We cannot guarantee that Feature Requests will become a part of the software. Based on the thread though it just looks like Plantronics headsets are not compatible

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Martok
Cosmic Ray

Re: No text message sound when Bluetooth headset is connected

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SamsungAdam, That is not true. It is not just Plantronics Bluetooth. If I plug the auxiliary jack into my radio I DO NOT get any message sounds. So it IS NOT just a Bluetooth issue. PLEASE HAVE THEM FIX THIS!
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userUOsnOiqQIF
Constellation

Re: No text message sound when Bluetooth headset is connected

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Hi Samsung Adam.

I have the Samsung u-flex 1A01 bluetooth headphones and I am having the same problem on my S10 plus.

It is incredibly annoying as like the other user stated I am missing text messages and emails all the time.

Regards 

Dave

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Samsung Moderator
Samsung Moderator

Re: No text message sound when Bluetooth headset is connected

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@userUOsnOiqQIF

Have you tried the solutions provided by @SamsungRei in this thread?

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userUOsnOiqQIF
Constellation

Re: No text message sound when Bluetooth headset is connected

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Yes I have tried everything suggested and nothing is working.

Surely if it was a software update that caused the problem then a new software update to fix the problem should be simple.

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