cancel
Showing results for 
Search instead for 
Did you mean: 
SkyScraperC
Asteroid

Notification sounds only play when phone is connected through Bluetooth device

JUMP TO SOLUTION

So I'm not exactly sure WHEN this started happening, but my notification sounds don't seem to be working anymore on my Samsung Galaxy S9+. This may have started after the latest update, but I'm not quite sure. All my phone does is vibrate whenever I get an incoming nofication (text, Facebook, anything, etc.) They don't even play when I'm at the settings menu to select which one I want to play to the corresponding app. The ringtone, however, plays as it should when someone calls me.

 

Just to clarify, I've already done everything which this video suggests to try and troubleshoot the problem: https://www.youtube.com/watch?v=H7fjg90LIsg

 

The weirdest part is that when I have my phone connected to the Bluetooth stereo in my car, the notifications sounds chime the way that they should.

 

 

Does anybody else have this problem? If so, any suggestions/fixes? I've looked everywhere and have been searching for answers for well over a month now.

1 SOLUTION

Accepted Solutions
SkyScraperC
Asteroid

Re: Notification sounds only play when phone is connected through Bluetooth device

JUMP TO SOLUTION

I'm now feeling very silly. Notifications have a volume separate from ringtone, and I apparently overlooked this. After seeing that portion was muted, and turning it up, notification sounds started working again. I'm used to those sounds being combined with the ringtone.

 

Makes sense as to why it kept changing when I connect to Bluetooth, because the phone is designed to remember the same volume it was at when it was last connected to a Bluetooth device, and will revert to the volume when it connects/disconnects again.

 

To all those that have this problem, please double check ALL 4 volume bars, or refer to the video I linked in the initial post.

View solution in original post

Reply
Loading...
12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Notification sounds only play when phone is connected through Bluetooth device

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device?

Reply
Loading...
SkyScraperC
Asteroid

Re: Notification sounds only play when phone is connected through Bluetooth device

JUMP TO SOLUTION

Yes, I've tried that as well, but no dice on that either.

Reply
Loading...
Samsung_q1Ndp3e
Astronaut

I had the exact same problem! I went through and double c...

JUMP TO SOLUTION

I had the exact same problem! I went through and double checked that I had a ringtone set for my notifications. For me it was messenger. I found that if the screen is turned off the ringtone sounds, but if the app is open, it won't.

Reply
Loading...
SkyScraperC
Asteroid

Re: I had the exact same problem! I went through and double c...

JUMP TO SOLUTION

You mean Facebook messenger?

For me it doesn't matter whether the screen is on or off, and I don't THINK messenger would be the cause, because it's effected as well. The only thing which seems to remove the problem is being connected to a Bluetooth device (such as my car stereo which I mentioned) but that's not a real fix.

Reply
Loading...
userJYBWS9YpBV
Constellation

Same issue.

JUMP TO SOLUTION

Same issue.

Reply
Loading...
SkyScraperC
Asteroid

Re: Same issue.

JUMP TO SOLUTION

Glad to know I'm not alone, lol

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Same issue.

JUMP TO SOLUTION

Is this just app notifications or all notifications? Have you tried safe mode?

Reply
Loading...
SkyScraperC
Asteroid

Re: Same issue.

JUMP TO SOLUTION

Depends on what you mean. For instance, if I press the volume button to change the ringtone, that makes a sound. But even something like a notification that my battery is running low only creates a vibration, and not a sound. Will try safe mode and give an update

Reply
Loading...
SkyScraperC
Asteroid

Re: Same issue.

JUMP TO SOLUTION

After attempting safe mode just now,I can confirm that that did not fix the problem. I sent myself multiple text messages, and each time my phone only vibrated

Reply
Loading...