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Iyanna
Astronaut

Phone charger update

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So guys Samsung sent me the charger yesterday and not the earplug,which I told them a charger and a APK earplug on the phone while they were assisting me for my warranty they said ohk!what should I do

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Samsung Care Ambassador

Re: Phone charger update

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Hey, 

@Iyanna

Nice work on getting the phone charger. Is there a packing slip with an item list that shows the apk earplugs should have been included. Or a warranty claim document that includes the apk earpiece. I can't imagine they would ship them separately. As annoying as it is you might have to call them back and let them know you didn't receive the apk earplug that were supposed to be included with the charger.

Best regards, 

CLF 

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VELABELA
Astronaut

Re: Phone charger update

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🌻 You're pretty 🦋

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Samsung Care Ambassador

Re: Phone charger update

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Hey, 

@Iyanna

Nice work on getting the phone charger. Is there a packing slip with an item list that shows the apk earplugs should have been included. Or a warranty claim document that includes the apk earpiece. I can't imagine they would ship them separately. As annoying as it is you might have to call them back and let them know you didn't receive the apk earplug that were supposed to be included with the charger.

Best regards, 

CLF 

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Iyanna
Astronaut

Re: Phone charger update

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@Clf thanks I will contact them later..because I waited yesterday to see if they would send it separately...gonna contact them later on

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Samsung Moderator
Samsung Moderator

Re: Phone charger update

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Do you have a ticket number that was provided?


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Iyanna
Astronaut

Re: Phone charger update

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@SamsungBell I just call n they apologize for the inconvenience I'll receive it tomorrow

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Samsung Moderator
Samsung Moderator

Re: Phone charger update

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Ok. I just wanted to follow up to make sure you had gotten a resolution.

If you need any further assistance, feel free to reach out to me directly via private messsage!

Hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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