Original topic:

Phone icon does not appear when phone rings.

(Topic created on: 2/23/21 2:24 PM)
user0epYVMvEPL
Constellation
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Galaxy S9

My phone rings, but there is no phone icon or page to answer it with.  Opening the phone app shows nothing happening.  It will show up as a missed call in call history after the person hangs up.

I just spent three + hours with Sprint and Samsung and they haven't ever heard of this, have no idea how to fix it and their only suggestion is a Hail Mary factory reset with no guarantees that will fix the problem.

Any suggestions would be welcome.  I figured out how to answer with the up volume button, but would like the icon and related info on the caller to work.

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2 Replies
LongHiker
Samsung Care Ambassador
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Galaxy S9

@user0epYVMvEPL 

Does this happen while the phone is booted in safe mode? 

If not, it is probably a 3rd party app causing this issue. 

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user1DgFl6NQrt
Constellation
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Galaxy S9
I had the same Problem with my S20 5G.
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