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Constellation

Phone won't do an Android system software update.

Hi, Phone is S9+, it was last updated on Dec 26, 2019. I go into download and install, it thinks for a second then says: "Couldn't download update, unable to update the software. A network  or server error has occurred. "

Check it on my J7 Crown, it just updated, no problems.

So seems the S9+ is the problem. I've tried resetting all app permissions, then reset the phone's data cache, still not working.

Help, please!

(I suppose life will go on fine with out updates but still, I don't like it when things don't work like there supposed to.)

 

2 REPLIES 2
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Cosmic Ray

Re: Phone won't do an Android system software update.

turn getting on wifi .. and try to start the update... if it does not work turn off the phone 10 mins. turn it back on again and retry.. also make sure you don't have any Google or samsung apps trying to update at the same time
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Constellation

Re: Phone won't do an Android system software update.

Okay, I tried your suggestions; Turned it off for at least 10 minutes, restarted, nothing else appears to be downloading, tried on wifi, mobile data but still says same thing and won't update android system. Thanks though!

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