cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userEHXwUe5Epn
Asteroid

Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

I updated my phone 2 days back and the photo editor pro tools have disappeared from the gallery. Earlier it appeared after pressing the 3 dots on the right hand side of the screen but now even that option has disappeared.. Is there a way of getting the portrait tools back? How can I get the feature back again? Please help ASAP. Thank you  

1 SOLUTION

Accepted Solutions
Udi9
Galaxy

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION
Are you on Android Pie?
If so, open a photo in the Gallery, tap the little pencil icon at the bottom menu bar - this will enter editing mode.
Next, tap the 3 dots at the top right corner and choose 'Portrait'
Reply
Loading...
14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

Did you restart your device after updating it?

Reply
Loading...
userEHXwUe5Epn
Asteroid

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION
Yes i have.. Several times.. Still no luck!
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

Can I have your full model code, baseband version, and carrier information?

Reply
Loading...
userEHXwUe5Epn
Asteroid

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

I cant seem to upload the screenshot here. Can you please mail me on <hidden e-mail>. Will send you all details there. Thank you

Reply
Loading...
userRcKGYOewDY
Asteroid

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

I have no problem accessing photo editor tools

 

You have to choose the picture first and then select photo editor tools

Reply
Loading...
userEHXwUe5Epn
Asteroid

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION
Doing that but there is no option of choosing the photo editor tools.. Its not there
Reply
Loading...
Udi9
Galaxy

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION
Are you on Android Pie?
If so, open a photo in the Gallery, tap the little pencil icon at the bottom menu bar - this will enter editing mode.
Next, tap the 3 dots at the top right corner and choose 'Portrait'
Reply
Loading...
userEHXwUe5Epn
Asteroid

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION
Thank you so much very much! It works.. Problem solved!!
Reply
Loading...
usercbxH9qoPFV
Astronaut

Re: Photo editor pro tools disappeared after latest update on s9 plus

JUMP TO SOLUTION

Thank you!!! I don't understand why they are making these features harder and harder to find (why bury a great product?!) but I really appreciate your help finding them.

Reply
Loading...