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Anonymous
Not applicable

Re: Problems Authenticating Device error message during update

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@Fjorielezi wrote:

When i bought it it didn't had preinstalled the Samsung members,  when i try to install it from play and galaxy store, it says not compatible with device


I suggest you do a factory reset .

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Cosmic Ray

Re: Problems Authenticating Device error message during update

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I did and nothing changed 

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Anonymous
Not applicable

Re: Problems Authenticating Device error message during update

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@nisielezi wrote:

I did and nothing changed 


Maybe it's the same problem as this here : https://us.community.samsung.com/t5/Galaxy-S8/Samsung-Account-Authentication/td-p/328721

Anyway, I suggest you contact the support.

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Cosmic Ray

Re: Problems Authenticating Device error message during update

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I did nothing changed.

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Anonymous
Not applicable

Re: Problems Authenticating Device error message during update

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@nisielezi wrote:

I did nothing changed.


Contact the support. This is the user forum.

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Astronaut

Re: Problems Authenticating Device error message during update

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I am having the same issue. Did you find a solution?

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Astronaut

Re: Problems Authenticating Device error message during update

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i found out that, if you don't live in usa, u cannot update the software with mobile data... wifi is the only way
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