Problems uploading files to websites

[userIlY81utQwp]

I cant upload after my phone installed updates.

I need my phone to work on my website.

Help

[MiniMan]

Hi there,

Could you specify what you are trying to upload and what OS are you running.

Thanks 

[userIlY81utQwp]

Model SM-G960U

Software version G960usqu3csab

Since update a month ago I have not been able to upload files to website or send pictures by email they will not go out.

[Rydah]

Hey @userIlY81utQwp, could you provide a bit of more information?

Could you please list your device's model number along with the basement version? This can all be found in Settings>About phone>>

It'd also be helpful to know where you're trying to upload to and what app you're attempting to upload with.

[userIlY81utQwp]

My OS is pie

as far as what im trying to upload. Pics from my phone to google business page .

Or my website.  Or even trying to send a picby email.

It worked befor the update earlier this month. 

[SamsungAdam]

Are you receiving any error messages? Are you using the stock e-mail app? Does this happen if your device is in safe mode?

[userIlY81utQwp]

Have not tried safe mode.

[SamsungZell]

You can locate the troubleshooting steps for placing the device into safe mode here: http://www.samsung.com/us/support/troubleshooting/TSG01001072/#safe-mode

[userIlY81utQwp]

Put the phone into safe mode.

Still will not upload from stock email app but was able to upload to facebook.

I thought I would try uninstalling one of the apps im having problems with but now that won't download

 I was limited in safe mode because only apps that came on the phone work.

I did try the app i use for yahoo mail same as my other email app same pic i sent to Facebook would not go out in 2 different email apps using google and yahoo.

My website app also will not upload. 

I have successfully uploaded to google drive same picture.

[SamsungZell · Accepted solution]

We would next recommend the device for service. Would you like to send the device in for service or visit your local repair shop for a diagnosis?

Can you send us a private message here with the below information? http://bit.ly/2GH8URL

15 Digit IMEI number: