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Question mark error (Samsung messages only)

I have done every possible solution to resolve this input error and I really need it to work sometimes but not even Samsung's "experts" that one didnt really know what I meant or was doing to think the methods that they were doing had anything to do with the app but this app will keep doing it no matter you reset it or what you do it's a software error not even a reset will work (so clicking settings pop up this sim card messages setting and doesnt give me input settings like displayed that the messages will do beyond my or experts fix