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uservzNZjLV4Mt
Constellation

S7 to S9 - did my private content get deleted?

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I just updated to a S9 from a S7 using Smart Switch. The S7 had a "private mode" for private content. The S9 has a "secure folder." Anyway... I can't find any of the private content from the S7. Is it long gone now? Smiley Sad Don't judge me... my kids are snoops.

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Red Giant

Re: S7 to S9 - did my private content get deleted?

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Good afternoon @uservzNZjLV4Mt

 

Do you still have the S7? If to that content should still be in the  Private mode on that phone. It doesn't automatically transfer over since it is meant to be secure. You would have to take that content out of private mode, transfer it over, then place it in the secure folder.

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2 REPLIES 2
Red Giant

Re: S7 to S9 - did my private content get deleted?

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Good afternoon @uservzNZjLV4Mt

 

Do you still have the S7? If to that content should still be in the  Private mode on that phone. It doesn't automatically transfer over since it is meant to be secure. You would have to take that content out of private mode, transfer it over, then place it in the secure folder.

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uservzNZjLV4Mt
Constellation

Re: S7 to S9 - did my private content get deleted?

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Bummer. No. It was set back to factory settings and the cell phone company took it. Thank you very much for the information. Makes sense. Note to self before the next upgrade Smiley Happy thanks again.

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