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Astronaut

S9 June 2020 software update

Just updated the software on my S9 and now almost every feature on the phone does not work.  I have to restart my phone often (at least 12 times in the last 18 hours)... It seems that even though the phone has a great connection to WiFi that it acts as if there isn't a connection.  This also causes apps to not open.

 

This issues started within minutes of the new update. 

 

Anyone know how to fix this?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: S9 June 2020 software update

Thank you for reaching out. Here are some tips to keep your phone performing after a software update:

 

1. Test your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

2. Wipe the cache partition on your device. 

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try:

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

3. If you have tried the troubleshooting steps above, I would recommend factory resetting your device. If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will completely erase your personal information and data to make your phone a clean slate. 

 

Important: Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

 

Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062029/

 

If you continue to experience these symptoms after trying the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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