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userJ5PlthxAzp
Asteroid

S9+ No sounds on Bluetooth speakers Youtube Music / Spotify ...

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Hello everyone,

 

I have an issue with my Samsung Galaxy S9+.

When I play music on my Bluetooth speakers with YouTube Music or Spotify, I don’t have sound after few tracks.

When I check the track on the app, the music is still running but no sounds on my Bluetooth speakers (like muted). When I tap pause > play it comes back. It’s really frustrating!!!

 

 

Bluetooth Speakers model: Ultimate Ears Roll 2

Phone: S9+

Application: YouTube Music

 

What I found when I did some tests:

 

  • S9+, YouTube Music, Ultimate Ears Roll 2 => after the third track finishes, the fourth one starts in mute mode …(the bug) it happens randomly but almost 80% of the time at the beginning of the fourth track
  • S9+, YouTube Music, Savfy Wireless Bluetooth earbuds BTD0163 (other Bluetooth device) => works correctly
  • S9+, YouTube, Ultimate Ears Roll 2 => works correctly
  • S9+, playlist on my phone storage, Ultimate Ears Roll 2 => works correctly

 

I also tried with another phone…

  • S5, YouTube Music, Ultimate Ears Roll 2 => works correctly

 

I think the problem is with the S9+ Bluetooth dealing with the compatibility of the music streaming app (YouTube Music) and some Bluetooth Speakers (Ultimate Ears …)

 

I saw that many people have this bug. Is there any solution?

 

Thanks!

 

1 SOLUTION

Accepted Solutions
userJ5PlthxAzp
Asteroid

Re: S9+ No sounds on Bluetooth speakers Youtube Music / Spotify ...

JUMP TO SOLUTION

I think I solved the problem...

--------------------------------------

Solution:

Go to "Settings" > "Apps" 
tap the three dots > "Show system apps" > select "Bluetooth" > "Storage" > "Clear Cache" and "Clear Data"

--------------------------------------

I used YouTube Music, S9+, UE roll 2 (Bluetooth speakers) ... about twelve songs now run correctly without interruption (no more bugs).

 

Until now all is fine... I will continue testing if the bug occurs again.

 

Who gave me the solution? Samsung Live chat  <<<< many thanks Smiley Wink 

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: S9+ No sounds on Bluetooth speakers Youtube Music / Spotify ...

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I would recommend reaching out to the developers of Youtube Music or your Bluetooth speaker as the device works with all other apps.

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userJ5PlthxAzp
Asteroid

Re: S9+ No sounds on Bluetooth speakers Youtube Music / Spotify ...

JUMP TO SOLUTION

I already did that. They told me that it's not YouTube Music  or Bluetooth speaker problem.

YouTube Music works well with other phones .. same for the Bluetooth speakers.

 

It's an S9+ bug...  (all the things works well when I tested with an S5)

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userJ5PlthxAzp
Asteroid

Re: S9+ No sounds on Bluetooth speakers Youtube Music / Spotify ...

JUMP TO SOLUTION

I think I solved the problem...

--------------------------------------

Solution:

Go to "Settings" > "Apps" 
tap the three dots > "Show system apps" > select "Bluetooth" > "Storage" > "Clear Cache" and "Clear Data"

--------------------------------------

I used YouTube Music, S9+, UE roll 2 (Bluetooth speakers) ... about twelve songs now run correctly without interruption (no more bugs).

 

Until now all is fine... I will continue testing if the bug occurs again.

 

Who gave me the solution? Samsung Live chat  <<<< many thanks Smiley Wink 

View solution in original post

Reply
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