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Samsung Care Ambassador

Re: S9 Smart unlock by location not working

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Hey, 

That's strange that it works perfectly on my T-mobile GS9. I had the same issues as you up until a week or two ago when Google pushed an update specifically for that issue. Personally I would clear the current location entries and start fresh. I have two, one is a typed in address and the other GPS coordinates. I remember having to move it around on the Google map to get it right on top of my home and shrink that perimeter bubble down to my property. It hasn't failed even one time since the update. I hope you get the same results. 

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Supernova

Re: S9 Smart unlock by location not working

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Have you tired using the feature in safe mode? Please see the link below and let me know if this helps you. 

 

 

Troubelshooting

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Astronaut

Re: S9 Smart unlock by location not working

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What is safe mode! ?

Cannot find that on the s9

 

Trusted places not working for me. 

 

High accuracy is on. 

 

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Re: S9 Smart unlock by location not working

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Supernova

Re: S9 Smart unlock by location not working

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Hey there, did the troubleshooting steps help? 

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Constellation

Re: S9 Smart unlock by location not working

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@SamsungMichelle wrote:

Hey there, did the troubleshooting steps help? 


 

I surely don't see how the troubleshooting you provided would work. There is no link in that information regarding trusted places, smart unlock, or even security.

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Astronaut

Re: S9 Smart unlock by location not working

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my doesnt work either!

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Astronaut

Re: S9 Smart unlock by location not working

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The smart lock on my S9+ was not workng correctly either.  I entered the actual address and the circle around it on the map was correct, but the feature would not work. I edited the address using latitiude/longitude coordinates and had the same problem. Finally, I eliminated both addresses shown and used only a GPS signal (by tapping on the map shown for my current location). Once entered, i restarted the phone and the smart lock finally worked.

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Constellation

Re: S9 Smart unlock by location not working

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I just almost lost it trying to fix this. 

 

Finally  I deleted the GPS. I couldn't remove the Google Home address  But I turned that off too  restarted  Turned the Google Home address (should work with GPS location too) then I powered off..  Don't just restart because that does nothing.

 

I rarely power off my phone but I guess I should start. 

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Constellation

Re: S9 Smart unlock by location not working

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I have the same issue. I even added a trusted device and still not working.

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