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Asteroid

S9 Smart unlock by location not working

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The S9 offered to make my home address be unlocked by default.  I accepted but it doesn't work.  I've added my current location (which pins GPS coordinates instead of my street address).  Still doesn't work.  So with my address combined with my GPS location, the phone still won't stay unlocked in that position!  Why?  At least the iris+facial recognition works fast.  Still, what's the point of location unlocking if it's not going to work?

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Samsung Care Ambassador

Re: S9 Smart unlock by location not working

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@userdbaoSy5Rt3 how many locations do you have set up for my house? The "radius" really doesn't mean anything. I have about 8 locations set up for my house. 

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Samsung Care Ambassador

Re: S9 Smart unlock by location not working

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@userdbaoSy5Rt3 Smart Lock has been working great for me. Have you tried putting in more than one entry for the same location by dragging manually? 

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Asteroid

Re: S9 Smart unlock by location not working

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yes - doesn't help.  What does work well are trusted devices.  Trusted places are not working.  As I said, both my address and my GPS coordinates are entered but it still keeps trying biometric unlock in spite of me being in my trusted location.  It shows a giant circle around my address, and even when I'm right in the middle it seems not to care.

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Samsung Care Ambassador

Re: S9 Smart unlock by location not working

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@userdbaoSy5Rt3 how many locations do you have set up for my house? The "radius" really doesn't mean anything. I have about 8 locations set up for my house. 

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Asteroid

Re: S9 Smart unlock by location not working

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I added some more and now it works.  Really dumb to include a meaningless radius, Samsung.  The street address is just as useless.  Ditch the radius, or make it accurate, which seems to be only a few feet.  I have 2 acres so I would need hundreds of locations to cover it all.

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Samsung Care Ambassador

Re: S9 Smart unlock by location not working

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@userdbaoSy5Rt3 the radius sometimes works for me, but it is few and far between. I agree with you. Maybe the ability to select within a certain area on a map, instead of a generic radius.

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Astronaut

Re: S9 Smart unlock by location not working

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Where do I go to set up my unlock location especially when it in the phone is with me or in my house? No one at AT&T can help me

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Constellation

Re: S9 Smart unlock by location not working

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Unsure if this works for others. I just tried  toggling this and smart lock works now.

 

In Secure lock settings >

turn off 'lock instantly with Power key' >

Lock your Phone and wait 5 secs or more >

Unlock phone (There was a 1-time notification saying its unlocked becos of Smart Lock). 

It should be not locked and just swipe the screen to get to Home 

 

Now you may turn back on 'Lock phone instantly' and Smart Lock still works. 

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Constellation

Re: S9 Smart unlock by location not working

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This worked for me a couple of days, now the problem is back.

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Community Manager
Community Manager

Re: S9 Smart unlock by location not working

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Hello, Just following up to see if you still need any assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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