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Samsung Moderator
Samsung Moderator

Re: S9 Smart unlock by location not working

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Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: S9 Smart unlock by location not working

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Not sure how this would help? I do not see any solution to smart lock not working once it is setup?

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Supernova

Re: S9 Smart unlock by location not working

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@usermel7fuvTP3: Can you explain your symptoms? 

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Supernova

Re: S9 Smart unlock by location not working

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@usermel7fuvTP3: Are you still in need of assistance? 

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Astronaut

Re: S9 Smart unlock by location not working

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Hello,

 

I need help about this, I have my Home adress setted up and "on". and almost 15 gps coordonates for my workplaces.

it still doesn't work.

 

could you help please?

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Honored Contributor

Re: S9 Smart unlock by location not working

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Have you tried the steps presented by @SamsungJace and SamsungMichelle?

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Constellation

Re: S9 Smart unlock by location not working

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@SamsungJace wrote:

Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/


Takes me to a genetic Note 8 page (I have that phone). So, this does not work.

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Constellation

Re: S9 Smart unlock by location not working

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I have seven locations set up for my 700 square foot apartment and it doesn't work. Nothing works, despite trying methods on this forum and all over the internet. Why doesn't Samsung actually fix the problem instead of letting it fester on forums?

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Constellation

Re: S9 Smart unlock by location not working

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Been struggling with the same issue. Have 3 for at home and 3 for at work it hasn't been working for the past month or so.

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Constellation

Re: S9 Smart unlock by location not working

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I finally fixed this (for me anyway). In location settings my phone was set to "high accuracy" but there is an option just below that called "improve accuracy". In this section you can choose bluetooth, wifi or both to scan for nearby objects even when those features are off. I set up the wifi option and suddenly the Smart Lock started working.

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