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userLCCGOGr2sb
Constellation

Re: S9 Smart unlock by location not working

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@SamsungMichelle wrote:

Hey there, did the troubleshooting steps help? 


 

I surely don't see how the troubleshooting you provided would work. There is no link in that information regarding trusted places, smart unlock, or even security.

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userSaKCu4cP7s
Astronaut

Re: S9 Smart unlock by location not working

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my doesnt work either!

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userX4DsYgaIly
Astronaut

Re: S9 Smart unlock by location not working

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The smart lock on my S9+ was not workng correctly either.  I entered the actual address and the circle around it on the map was correct, but the feature would not work. I edited the address using latitiude/longitude coordinates and had the same problem. Finally, I eliminated both addresses shown and used only a GPS signal (by tapping on the map shown for my current location). Once entered, i restarted the phone and the smart lock finally worked.

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userQkycgIHRGl
Constellation

Re: S9 Smart unlock by location not working

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I just almost lost it trying to fix this. 

 

Finally  I deleted the GPS. I couldn't remove the Google Home address  But I turned that off too  restarted  Turned the Google Home address (should work with GPS location too) then I powered off..  Don't just restart because that does nothing.

 

I rarely power off my phone but I guess I should start. 

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userkEgAEERZQF
Constellation

Re: S9 Smart unlock by location not working

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I have the same issue. I even added a trusted device and still not working.

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Samsung Moderator
Samsung Moderator

Re: S9 Smart unlock by location not working

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Skelly520
Astronaut

Re: S9 Smart unlock by location not working

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Not sure how this would help? I do not see any solution to smart lock not working once it is setup?

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Highlighted
Black Hole

Re: S9 Smart unlock by location not working

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@usermel7fuvTP3: Can you explain your symptoms? 

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Black Hole

Re: S9 Smart unlock by location not working

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@usermel7fuvTP3: Are you still in need of assistance? 

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userZppFT1JE5f
Astronaut

Re: S9 Smart unlock by location not working

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Hello,

 

I need help about this, I have my Home adress setted up and "on". and almost 15 gps coordonates for my workplaces.

it still doesn't work.

 

could you help please?

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