06-08-2018 09:28 AM
The smart lock on my S9+ was not workng correctly either. I entered the actual address and the circle around it on the map was correct, but the feature would not work. I edited the address using latitiude/longitude coordinates and had the same problem. Finally, I eliminated both addresses shown and used only a GPS signal (by tapping on the map shown for my current location). Once entered, i restarted the phone and the smart lock finally worked.
06-17-2018 06:31 AM
I just almost lost it trying to fix this.
Finally I deleted the GPS. I couldn't remove the Google Home address But I turned that off too restarted Turned the Google Home address (should work with GPS location too) then I powered off.. Don't just restart because that does nothing.
I rarely power off my phone but I guess I should start.
06-24-2018 07:03 AM
I have the same issue. I even added a trusted device and still not working.
07-24-2018 12:06 PM
Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/
07-30-2018 10:46 AM
Not sure how this would help? I do not see any solution to smart lock not working once it is setup?
07-30-2018 02:58 PM
@usermel7fuvTP3: Can you explain your symptoms?
08-02-2018 03:01 PM
@usermel7fuvTP3: Are you still in need of assistance?
08-07-2018 07:38 AM
Hello,
I need help about this, I have my Home adress setted up and "on". and almost 15 gps coordonates for my workplaces.
it still doesn't work.
could you help please?
08-07-2018 07:59 AM
Have you tried the steps presented by @SamsungJace and SamsungMichelle?
09-30-2018 06:33 AM
@SamsungJace wrote:Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/
Takes me to a genetic Note 8 page (I have that phone). So, this does not work.