S9 Smart unlock by location not working

[SamsungMichelle]

Have you tired using the feature in safe mode? Please see the link below and let me know if this helps you. 

Troubelshooting

[userhgJ5H4I5x2]

What is safe mode! ?

Cannot find that on the s9

Trusted places not working for me. 

High accuracy is on. 

[SamsungJecca]

@userhgJ5H4I5x2 Below is a link to the steps to put the phone in Safe Mode. 

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=710180&modelname=SM-...

[SamsungMichelle]

Hey there, did the troubleshooting steps help? 

[userLCCGOGr2sb]

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@SamsungMichelle wrote:

Hey there, did the troubleshooting steps help? 

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I surely don't see how the troubleshooting you provided would work. There is no link in that information regarding trusted places, smart unlock, or even security.

[userSaKCu4cP7s]

my doesnt work either!

[userX4DsYgaIly]

The smart lock on my S9+ was not workng correctly either.  I entered the actual address and the circle around it on the map was correct, but the feature would not work. I edited the address using latitiude/longitude coordinates and had the same problem. Finally, I eliminated both addresses shown and used only a GPS signal (by tapping on the map shown for my current location). Once entered, i restarted the phone and the smart lock finally worked.

[userQkycgIHRGl]

I just almost lost it trying to fix this. 

Finally  I deleted the GPS. I couldn't remove the Google Home address  But I turned that off too  restarted  Turned the Google Home address (should work with GPS location too) then I powered off..  Don't just restart because that does nothing.

I rarely power off my phone but I guess I should start. 

[userkEgAEERZQF]

I have the same issue. I even added a trusted device and still not working.

[SamsungJace]

Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/