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Supernova

Re: S9 Smart unlock by location not working

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Have you tired using the feature in safe mode? Please see the link below and let me know if this helps you. 

 

 

Troubelshooting

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userhgJ5H4I5x2
Astronaut

Re: S9 Smart unlock by location not working

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What is safe mode! ?

Cannot find that on the s9

 

Trusted places not working for me. 

 

High accuracy is on. 

 

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Re: S9 Smart unlock by location not working

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Supernova

Re: S9 Smart unlock by location not working

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Hey there, did the troubleshooting steps help? 

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userLCCGOGr2sb
Constellation

Re: S9 Smart unlock by location not working

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@SamsungMichelle wrote:

Hey there, did the troubleshooting steps help? 


 

I surely don't see how the troubleshooting you provided would work. There is no link in that information regarding trusted places, smart unlock, or even security.

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userSaKCu4cP7s
Astronaut

Re: S9 Smart unlock by location not working

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my doesnt work either!

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userX4DsYgaIly
Astronaut

Re: S9 Smart unlock by location not working

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The smart lock on my S9+ was not workng correctly either.  I entered the actual address and the circle around it on the map was correct, but the feature would not work. I edited the address using latitiude/longitude coordinates and had the same problem. Finally, I eliminated both addresses shown and used only a GPS signal (by tapping on the map shown for my current location). Once entered, i restarted the phone and the smart lock finally worked.

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userQkycgIHRGl
Constellation

Re: S9 Smart unlock by location not working

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I just almost lost it trying to fix this. 

 

Finally  I deleted the GPS. I couldn't remove the Google Home address  But I turned that off too  restarted  Turned the Google Home address (should work with GPS location too) then I powered off..  Don't just restart because that does nothing.

 

I rarely power off my phone but I guess I should start. 

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userkEgAEERZQF
Constellation

Re: S9 Smart unlock by location not working

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I have the same issue. I even added a trusted device and still not working.

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Samsung Moderator
Samsung Moderator

Re: S9 Smart unlock by location not working

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Give this a shot; https://www.samsung.com/us/support/answer/ANS00077687/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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