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J0kerassassin
Astronaut

S9 System Error

Anyone else been having issues with their S9 in terms of running apps and the app shuts off then the phone freezes randomly? If there is a fix for this PLEASE SEND HELP! It's driving me crazy.

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: S9 System Error

Have you already tried wiping the cache partition of the device?


You can do so using the below steps, give them a try!

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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J0kerassassin
Astronaut

Just tried it. Hopefully it works. Thanks for the help.

Just tried it. Hopefully it works. Thanks for the help.

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Samsung Moderator
Samsung Moderator

Re: Just tried it. Hopefully it works. Thanks for the help.

You are very welcome!

Keep me posted if the symptoms persist.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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J0kerassassin
Astronaut

Will do!

Will do!

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