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userocS62Vp6Fd
Asteroid

S9+ Wifi problem

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Hi i been using s9 for a while now. And i just faced a isue. Well its not big of a deal but it can get preaty anoing sometimes. The problem is that my wifi stops working when im using bluetooth... when its off wifi works just fine as soon as i turn it on for example bluetooth speaker im geting message that "internet might be unawailable" i tried restoring factory setings, wifi setings nothing seems to be helping any ideas how to fix it? Ps sorry for terible english... 

 

 

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Samsung Moderator
Samsung Moderator

Re: S9+ Wifi problem

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Yes, this is the U.S. support page but if you visit http://www.samsung.com/visitcountry You will find what you need.

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: S9+ Wifi problem

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Can I have your full model code, baseband version, and carrier information?

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userocS62Vp6Fd
Asteroid

Re: S9+ Wifi problem

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Carrier information Omnitel

 

baseband version is G965FXXU2BRG8 

 

Full model code is SM-G965F im not sure is this what you wanted but i hope im right

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Samsung Moderator
Samsung Moderator

Re: S9+ Wifi problem

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Was this device purchased in the U.S.?

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userocS62Vp6Fd
Asteroid

Re: S9+ Wifi problem

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No not really is this support only for US? If so then sorry i might came at wrong place 

 

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Samsung Moderator
Samsung Moderator

Re: S9+ Wifi problem

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Yes, this is the U.S. support page but if you visit http://www.samsung.com/visitcountry You will find what you need.

View solution in original post

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userKkEZ5d4UaG
Asteroid

Re: S9+ Wifi problem

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 I found this in another forum and it seems to have corrected the issue. 

 

"Type  *#9900#   in your keypad scroll down to WLAN FIRMWARE DUMP MODE and turn it off than click on WLAN ADVANCED DEBUG and click on DISCONNECTION SYSDUMP and press OK.

 

When you did this scroll up to DELETE DUMPSTATE and press ok. Then click on exit at the bottom.

 

When you done all of this type *#2663# in your Keypad and press on REFRESH WIFI VERSION."

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userWovySiEInU
Constellation

Re: S9+ Wifi problem

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Works for me! I wonder why Samsung hasn't realized this issue. I have this issue on my galaxy S8 and S9+.

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