I was having a touchscreen issue. It was not responding to touch Intermittently. I was able to access and control the phone with ps4 bluetooth controler and smart smartview to TV.
I was advised to factory reset. When the phone rebooted the touchscreen is now completely unresponsive, airplane mode on. Now phone stuck in initial startup.
Can not enter info to complete startup.
Cant connect ps4 bluetooth controler or mouse because cant turn on bluetooth. I cant access any apps to send image to tv. Phone wants me to setup wifi but cant enter the info and airplane mode is on.
I have never heard of all these things happening at once. Is there any way to get arround initial startup. Or navigate with hard button. Even if I tried an OTG don't I have to turn that on in settings.
I need to access phone for work. I'm really stuck and need help. I've tried every form of reset but now cant get past setup info.
Thank you for reaching out. I would recommend a service repair. We have a couple of option available:
1.UbreakIfix- Samsung authorized walk-in service center
2. Ship in for service
If you wish to ship your device in for service. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Best Contact Number:
Alternate Telephone Number: (If Available)