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MattEgerton
Asteroid

S9 completely frozen

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So my Samsung galaxy s9 that I bought about a month ago keeps doing this weird freeze thing. I can not do a thing while it's in this state. No touch sensors on my screen are working and when i go to turn the screen off it while vibrate and then turn it right back on to the exact same picture it was previously on. I cant even find a way to get it out of this state. I just have to wait and eventually it just ends like my fault caught up with itself. I run daily device maintenance and have a premium McAfee security subscription that is always running on my phone. Someone please help. Its happened about 4 times since I've had the phone. 

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Samsung Moderator
Samsung Moderator

Re: S9 completely frozen

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Hello, can you please provide me with your model code and baseband version of your device? You can find this in; (Settings>About phone)


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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: S9 completely frozen

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Hello, can you please provide me with your model code and baseband version of your device? You can find this in; (Settings>About phone)


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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MattEgerton
Asteroid

Re: S9 completely frozen

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Baseband version is:

G960USQU1ARBG

 

Model number is:

SM-G960U

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Samsung Moderator
Samsung Moderator

Re: S9 completely frozen

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Are you still having trouble with your phone? 


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Samsung Moderator
Samsung Moderator

Re: S9 completely frozen

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Just to confirm, Is this only happening with the YouTube App?


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mpegdistro-1
Cosmic Ray

Re: S9 completely frozen

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I have same problem but,  Google play opens up or YouTube 

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MattEgerton
Asteroid

Re: S9 completely frozen

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Yeah it happens when i open up YouTube. I've never had it happen with google play

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