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S9 new update auto lock during games

(Topic created: 03-01-2019 02:45 PM)
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userQ3sYfHgkRX
Constellation
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Galaxy S Phones

I'm having a very very annoying problem with my S9 since this ui update... I used to play a game on my phone using an external controller due to better control and less strain. Now with this update my screen keeps constantly auto locking (which I have no lock on my phone) and making me tap this stupid icon in the middle of my screen and sliding it to keep the screen from shutting off. Why do y'all come up with literally the stupidest updates? Who needs a screen to timeout DURING A GAME! 

 

One unsatisfied customer.. 

Sierra-Ryley
Astronaut
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Galaxy S Phones

That does nothing. Been swiping up like a mad woman and nothing appears....and am in game as well. I'm Playing that Pocket Camp, and get that lock screen when it sits too long....and really, that period isnt that long either.

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userShRAqyI54r
Constellation
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Galaxy S Phones

Wow that was driving me crazy and I thought i went thru all of the possible options in my phone. I was ready to switch to an and get a new XL Phone. Which if you couldn't tell isn't my first choice, it just shows how frustrated I was with the screen locking itself.

 

Thank you kind stranger.

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userDpUHbASqnI
Constellation
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Galaxy S Phones

I have the same freaking problem with my s10e I have tried the thing of screenlock of in the game launcher but I still have the same problem I have been a loyal client since the galaxy s7 

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userO3HC32IZxu
Constellation
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Galaxy S Phones

This.  Yes.  Thank you!

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knightsurgeon
Neutron Star
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Galaxy S Phones

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userQApabQUsRu
Constellation
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Galaxy S Phones

GOOD AFTERNOON, I HAVE THE SAME PROBLEM WITH MY S9 THAT MY SCREEN IS BLOCKED AFTER THE UPDATE AND I HAVE NOT BEEN ABLE TO RESOLVE THAT THEME IF SOMEONE IN THIS FORUM COULD HELP US THANK YOU THANK YOU.

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userCCW698aGMP
Asteroid
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Galaxy S Phones

Read the previous answer

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userDmUu9fw3yW
Astronaut
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Galaxy S Phones

Thank you so much.  I just got the phone today, and this was driving me nuts.

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Samsung_6NToUWi
Constellation
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Galaxy S Phones

I'm having a similar problem but with the screen timing out instead. I have my setting to turn off my phone after 5 minutes of inactivity.

 

When I played games before they would lock but the screen wouldn't automatically turn off, but since the update my phone times out even when playing games.

 

Can I update my settings so the timeout doesn't stay in affect just while playing games?

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userlds1wB9MMv
Constellation
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Galaxy S Phones

Same issue after latest update. I have auto lock set a 15 sec. Screen turns darker, can see the game playing with the lock in the middle. But suddenly turns black with the game stop playing in the background.

 

 

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