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user94PUvBXQCV
Asteroid

S9 not updating

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The newest update will download and begin, but when it reaches 30%, it crashes, the little Droid dies, and it says it couldn't update.
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Samsung Moderator
Samsung Moderator

Re: S9 not updating

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We would recommend having the device evaluated by a certified local repair technician who can assist you with getting the device to update.

You can locate the nearest location by visiting this link: https://www.ubreakifix.com/locations


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: S9 not updating

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What type of device are you using?

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user94PUvBXQCV
Asteroid

Re: S9 not updating

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Att Samsung Galaxy S9

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Samsung Moderator
Samsung Moderator

Re: S9 not updating

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Have you been able to force the update to install? We recommending giving these troubleshooting steps for manually updating your device a try.

You can locating that information here at this link:http://www.samsung.com/us/support/troubleshooting/TSG01001380/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user94PUvBXQCV
Asteroid

Re: S9 not updating

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Yes, I have followed those steps, but as I said in the op, when the install (not the download) reached 30%, it crashes. I tried connecting to smart switch, but it didn't even say there was an available update. With a Samsung rep at best buy, we tried clearing the cache partition and trying the download again and it still failed. We also tried a factory reset which didn't help. He found that people posting on here and being asked for their imei and suggested we post here

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Samsung Moderator
Samsung Moderator

Re: S9 not updating

JUMP TO SOLUTION

We would recommend having the device evaluated by a certified local repair technician who can assist you with getting the device to update.

You can locate the nearest location by visiting this link: https://www.ubreakifix.com/locations


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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