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Constellation

Re: S9+ : on pressing the power button, display turns yellow and looks low-res..

model: SM-G965F/DS

baseband: G965FXXU7CSJ5

provider: Singtel

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Product Expert

Re: S9+ : on pressing the power button, display turns yellow and looks low-resolution

So In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

 
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Astronaut

Re: S9+ : on pressing the power button, display turns yellow and looks low-resolution

I have the same issue. Did Samsung support solve the problem?

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Samsung Moderator
Samsung Moderator

Re: S9+ : on pressing the power button, display turns yellow and looks low-resolution

Can you test your device in safe mode to see if you still experience this symptom? Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

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