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AliAtheboss35
Asteroid

S9 plus had not received any Android updates

Hi I own a Samsung Galaxy S9 plus and I have not received the One UI Android update. I've been stuck on Android pie for a while now .

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: S9 plus had not received any Android updates

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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Thewaytonever
Asteroid

Re: S9 plus had not received any Android updates

Yeah its best to check with your carrier and have them troubleshoot from there since its thier network that pushes updates.

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Mike_92
Constellation

Re: S9 plus had not received any Android updates

Did you sign up for the one ui program? I signed up for it once back when it was 8-9 and had to do it again to recieve the 10 update.

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useroHFHdToCUq
Asteroid

Re: S9 plus had not received any Android updates

When you purchase the phone and you own the phone out right. I don't think the carrier should have any say so whether you receive updates or not nor what updates you can have. I think when you purchase a phone like a Samsung phone. Samsung themselves should be sending the updates only.

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useroHFHdToCUq
Asteroid

Re: S9 plus had not received any Android updates

These phone carriers already have way to much power.

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