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Simmo_68
Constellation

S9 plus shuts itself off whilst charging.

It would seem to be after the December 2018 update.

I've updated to Pie now , wiped system cache, done a master reset  ( not exactly in this order) I'm enjoying the new OS but whilst I'm charging the phone shuts down. 

I use the phone for business and wonder if I can get it sorted.

Is anyone else experiencing a similar problem .

Thanks in advance

😀

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: S9 plus shuts itself off whilst charging.

Does this happen if you try to charge your device in safe mode?

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Simmo_68
Constellation

Re: S9 plus shuts itself off whilst charging.

Yes , however it does seem to almost fully charge before restart in safe mode .
When it does restart it goes into a loop mode both in safe mode and normal operation.
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Samsung Moderator
Samsung Moderator

Re: S9 plus shuts itself off whilst charging.

Can I please have your full model number and IMEI in a private message?

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