I'm really sorry to hear about that, @user2cNEKUSH9d. Would you mind providing us with some detail about your device so that we can look further into this?
* Model Number
* Baseband Version
You can find this information in Setting > About Phone. Thanks!
Mine is the same thing. It won't restarrt none of the buttons work. Even when I hold the volume down button and power button it won't log off. It won't charge nothing. I'm not seeing any resolution answers please help its a brand new phone
I really appreciate you taking the time to get in touch with us about this. Were you able to get your side buttons working?
If you need anything else, please let us know and our community will be happy to help!