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Samsung Moderator
Samsung Moderator

Re: S9 side buttons wont work at all

userFX37MdnSTp can you answer Michelle's question from Friday?

 

"If you hold the power key and volume down button down at the same time for 5-10 seconds, does your phone restart or do anything?"


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userFX37MdnSTp
Constellation

Re: S9 side buttons wont work at all

@SamsungCole I have already tried this and the buttons are completely unresponsive and because of that I can't turn my screen off unless it times out
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Samsung Moderator
Samsung Moderator

Re: S9 side buttons wont work at all

Thank you for confirming, I'd like to look into service options for you. Mind shooting me a private message with the model number of your S9 and the IMEI or HEX number?-->http://bit.ly/2igAXKH


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userWLplRyRZhW
Constellation

Re: S9 side buttons wont work at all

I know the frustration... these ppl dont get that the BUTTONS DONT RESPOND! pressing the buttons is not a solution.. I had the same issue so I set up my bixby and asked it to restart the phone that fixed the issue hope it helps

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userVJIALzCarz
Astronaut

Re: S9 side buttons wont work at all

Yes, this did restart the phone e and all functions are working.  Thank you

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userGfR7um9NuR
Constellation

Re: S9 side buttons wont work at all

This worked for me too.

I had the same issue- buttons just stopped working and the phone won't even charge.

I pressed the power button with the volume down button for 5 secs and the phone restarted. Now, its back to normal.

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userI5IYjMMSmb
Constellation

Re: S9 side buttons wont work at all

After an update same thing happened especially to me a few days later. I found a fix with a YouTube video that tells you how to change the dexterity options to get a menu to turn off or restart manually. The restart was for s9 but it is the same for s9 and restart worked. Good luck!

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usersR5MXis3SY
Constellation

Re: S9 side buttons wont work at all

I'm having the same issue now with my phone.  S9+ on Sprint.  SM-G965U.  sw ver g965usqu3brj5.

 

Took update a few weeks ago.  Camera stopped working.  Did hard reset.  Now side buttons stopped working.  Did hard reset.  They come back for a few days and the issues happen again.

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userCLRQFfVCLk
Constellation

Re: S9 side buttons wont work at all

I am now on my second s9, and my new one is doing the same thing! Power button and volume keys are unresponsive, I can't reboot it because the power button is not recognized. This one won't even charge and I've had it roughly a week.

 

Is there a bug fixes planned for this? I am hoping the phone does an auto reboot. 

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usergp36HI09os
Astronaut

Re: S9 side buttons wont work at all

I am having the same problem. All side keys won't work and my phone doesn't want to charge and it's at 11%

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